Mahiout Solutions Terms of Service

Effective date: July 19, 2026

Last updated: July 19, 2026

These Terms of Service (the Terms) govern access to and use of Orgmem. They form a binding agreement between Mahiout Solutions, organization number 937 296 738 (Provider, we, us, or our), and the business or other professional customer accepting them (Customer or you).

If Customer has entered into a separate written agreement or Order Form with us for the same Product, that agreement governs to the extent it conflicts with these Terms.

1. About These Terms

1.1 Business Use

The Product is offered only for business or professional use. It is not offered to individuals acting primarily for personal, family, or household purposes. By accepting these Terms, you confirm that you are acting in a business or professional capacity and not as a consumer.

1.2 Acceptance and Authority

Customer accepts these Terms when an authorized representative signs or otherwise accepts an Order Form that incorporates them. If a Customer representative accepts these Terms on behalf of an organization, that representative confirms that they have authority to bind the organization for the subscription, workspace, and Authorized Users covered by the Order Form. In that case, Customer means that organization.

1.3 Agreement Structure and Order of Precedence

The agreement between the parties consists of these Terms, each applicable Order Form, the Data Processing Agreement (DPA), and any policy or document expressly incorporated by them (collectively, the Agreement).

If documents conflict:

1. the DPA controls for the processing of personal data;
2. an Order Form controls for its specific commercial terms, plan, allowances, payment, cancellation, and Subscription Period; and
3. these Terms control in all other respects.

Customer purchase orders, vendor portals, invoices, or similar administrative documents do not modify the Agreement unless we expressly agree in writing.

2. The Product

2.1 Access and Permitted Use

Subject to the Agreement and payment of applicable Fees, Provider grants Customer a limited, non-exclusive, non-transferable right during the Subscription Period to allow its Authorized Users to access and use the Product for Customer’s internal business purposes.

Customer may use the Product only within the plan, allowances, and technical limits that apply to its account. No rights are granted except those expressly stated in the Agreement.

2.2 User Accounts and Authorized Users

Customer is responsible for:

• deciding who may become an Authorized User and assigning appropriate access;
• all activity performed through its accounts, except to the extent caused by Provider’s breach of the Agreement;
• ensuring that Authorized Users comply with the Agreement;
• keeping passwords, personal access tokens, and other credentials confidential; and
• promptly notifying Provider if credentials may have been lost, disclosed, or compromised, or if Customer suspects unauthorized access.

Accounts and credentials are personal to the Authorized User and must not be shared. Provider may require reasonable security measures, including multi-factor authentication, for specified users or features.

2.3 OrgMem Desktop and Other Software

The Product may include downloadable or client-side software such as OrgMem Desktop. Provider grants Customer a limited, non-exclusive, non-sublicensable right to install and use that software only to access the Product during the Subscription Period.

Customer is responsible for installing supported versions, maintaining its devices, reviewing requested operating-system permissions, and ensuring that recording is active only when Customer intends and is permitted to record.

Provider may issue updates that Customer must install to continue using local software safely or compatibly. Except where Applicable Law prohibits it, Customer may not copy, modify, distribute, sell, lease, reverse engineer, or attempt to derive source code from the software, except as expressly permitted by the Agreement.

2.4 Technical Support and Service Availability

Provider will provide reasonable email-based technical support through the support channel identified in the Product or on our website. Unless an Order Form expressly states otherwise, Provider does not guarantee support hours or a response or resolution time and does not provide professional, implementation, training, or advisory services.

Provider aims to operate the Product reliably but does not promise uninterrupted or error-free availability. Maintenance, security work, provider failures, and events outside Provider’s reasonable control may cause interruptions. No service-level agreement, uptime commitment, service credit, or financial penalty applies unless stated in an Order Form.

2.5 Changes to the Product

Provider may improve, modify, replace, or discontinue Product features. Provider will not materially reduce the Product’s general paid functionality during a current Subscription Period without a reasonable operational, legal, security, or third-party-provider reason. Where practical, Provider will give advance notice of a material discontinuation and offer a reasonable transition.

2.6 Beta and Experimental Features

Provider may identify features as beta, preview, pilot, experimental, or similar. Such features may be incomplete, changed, suspended, or withdrawn at any time and are provided as is and as available. An Order Form may state additional terms for a particular beta or pilot.

3. Customer Responsibilities and Use Restrictions

3.1 Customer Content and Required Rights

Customer is responsible for Customer Content and for the legality, accuracy, quality, and appropriateness of Customer’s use of it. Customer represents that it has all rights, permissions, notices, lawful bases, and authorizations needed for Provider and its subprocessors to process Customer Content as described in the Agreement.

Customer must not submit content or instructions that infringe another person’s rights or cause Provider to violate Applicable Law. Provider does not monitor Customer Content for legal sufficiency and does not determine Customer’s lawful basis for processing it.

3.2 Recording Authorization and Participant Notice

Customer is solely responsible for determining whether it may lawfully record, upload, transcribe, analyze, or otherwise process a conversation. Before using any recording feature, Customer must provide all notices, obtain all consents or other lawful bases, and comply with all workplace, confidentiality, wiretap, surveillance, privacy, and recording laws that apply to Customer, its Authorized Users, and meeting participants.

Customer must not use the Product for covert or unlawful recording. The presence of a recording control, meeting bot, automatic-recording setting, or operating-system permission does not constitute legal advice or confirmation that a recording is lawful.

3.3 AI-Generated Output and Human Review

The Product uses artificial intelligence (AI) to transcribe, extract, classify, summarize, search, and answer questions. AI-generated output may be incomplete, inaccurate, outdated, misleading, or unsuitable for Customer’s purpose. Customer must review relevant source material and apply appropriate human judgment before relying on output or acting on it.

Customer must not use the Product as the sole basis for decisions that produce legal or similarly significant effects on a person. The Product is not a substitute for legal, medical, financial, employment, safety, or other professional advice.

3.4 Acceptable Use and Prohibited Activities

Customer must not, and must not allow anyone else to:

• use the Product unlawfully or to violate another person’s rights;
• access another customer’s account, content, systems, or non-public Product areas without authorization;
• upload malware or use the Product to distribute malicious code, spam, fraud, harassment, abuse, or unlawful surveillance;
• interfere with, disrupt, overload, probe, or circumvent the Product’s security, access controls, rate limits, or usage controls;
• conduct vulnerability or penetration testing without Provider’s prior written permission;
• resell, sublicense, time-share, or make the Product available as a service to third parties, except for Customer’s ordinary collaboration with its own personnel and business counterparties;
• copy or use the Product to build a competing product or service; or
• remove proprietary notices or misrepresent the source of Product output.

Provider may investigate suspected violations in a proportionate manner and may suspend access under Section 8.1 where necessary.

3.5 Prohibited and Sensitive Data

The Product is not designed as a primary system of record for payment-card or financial-account numbers, authentication secrets, government identification numbers, protected medical records governed by sector-specific health laws, or other data requiring safeguards that Provider has not expressly agreed to provide. Customer must not intentionally submit such data unless Provider has approved it in a written Order Form.

Customer acknowledges that special categories of personal data under the General Data Protection Regulation (GDPR) or information about criminal offences may arise incidentally in ordinary conversations. Such incidental data is permitted only where Customer has a lawful basis, has completed any required risk assessment, and processes it in accordance with the DPA and Applicable Law. This permission does not make the Product a purpose-built medical, biometric, criminal-record, or similarly regulated system.

3.6 High-Risk Activities

Customer must not use the Product in systems or activities where failure or inaccuracy could reasonably be expected to cause death, physical injury, material environmental harm, or failure of critical infrastructure. Examples include life-support systems, emergency dispatch, autonomous vehicles, nuclear facilities, and air-traffic control.

3.7 APIs, MCP, and Third-Party Integrations

Provider may make application programming interfaces (APIs), Model Context Protocol (MCP) tools, or integrations available. Customer is responsible for its clients, integrations, downstream models and services, access-token security, tool-approval settings, and instructions issued through them.

Customer-selected clients and downstream services are not Provider’s subprocessors. They may receive Customer Content at Customer’s direction, and their own terms and privacy practices apply. Customer is responsible for configuring whether an external client requires human approval before executing a write. Provider may enforce technical rate limits, suspend abusive access, and change or discontinue interfaces while using reasonable efforts to avoid unnecessary disruption.

4. Orders, Usage, and Payment

4.1 Plans and Subscription Periods

Paid access begins only when Provider and Customer enter into an Order Form. The applicable Order Form states the Product, Fees, Subscription Period, renewal, payment, and cancellation terms. Provider does not offer self-service checkout or in-product subscription management unless it expressly makes those methods available in a later Order Form.

4.2 Included Allowances and Usage Measurement

The applicable Order Form states the Authorized User limit, included usage allowances, and how usage is measured. Unless it states otherwise, allowances are pooled across Customer’s organization, reset at the beginning of each Subscription Period, and do not roll over. All use remains subject to reasonable technical rate limits and fair-use controls.

4.3 Additional Seats and Metered Usage

Additional Authorized User seats and metered usage are available only when the parties agree them in an Order Form or other written amendment. Provider will not charge overage Fees unless Customer has expressly authorized the applicable rate in writing.

If Customer reaches an allowance and has not purchased additional usage, Provider may pause new operations that consume that allowance while keeping reasonable access to existing Customer Content and non-consuming Product features.

4.4 Trials, Design Partnerships, and Complimentary Usage

Provider may offer free trials, design partnerships, pilot access, credits, or complimentary seats or usage. Their duration, allowances, and other conditions are stated in the applicable Order Form or pilot agreement. Complimentary access has no cash value, is non-transferable, and may be changed or withdrawn where permitted by the stated offer.

A trial or pilot will not convert into a paid subscription without a new Order Form.

4.5 Fees and Payment

Customer must pay Fees using the method stated in the applicable Order Form. Unless an invoice states another due date, Customer must pay undisputed invoices within 14 days of the invoice date.

Fees are stated in Norwegian kroner (NOK) unless the Order Form identifies another currency. Except where the Agreement or Applicable Law expressly provides otherwise, Fees are non-refundable.

Provider may charge statutory interest and reasonable recovery costs on overdue undisputed amounts. Provider may suspend paid access under Section 8.1 if an undisputed amount remains overdue after notice and a reasonable opportunity to pay.

4.6 Taxes

Fees exclude value-added tax (VAT) and similar transaction taxes unless expressly stated otherwise. Customer is responsible for taxes, duties, or levies that apply to its purchase and that Provider is legally required to collect or itemize, excluding taxes based on Provider’s net income.

4.7 Payment Disputes

Customer must notify Provider of a good-faith Fee dispute before the invoice due date, explain the basis for the dispute, and pay all undisputed amounts on time. The parties will work in good faith to resolve the dispute.

4.8 Price Changes

Provider may propose changed Fees or allowances for a new or renewed Order Form. No change applies to an existing Order Form unless the parties agree it in writing or Applicable Law requires it.

5. Ownership and Data Use

5.1 Ownership of the Product

Provider and its licensors retain all rights, title, and interest in the Product, including its software, interfaces, designs, documentation, models, prompts, schemas, methods, and improvements. Customer receives only the limited rights granted by the Agreement.

5.2 Ownership of Customer Content

Provider claims no ownership of content submitted by Customer. As between the parties, Customer retains whatever rights it has in Customer Content and may use outputs generated specifically for Customer through the Product for its business purposes. Provider retains all rights in the Product, Usage Data, and its underlying models, software, methods, templates, schemas, and technology.

This section does not create intellectual-property rights in AI-generated output where those rights do not arise under Applicable Law or promise that any output is protectable, unique, or non-infringing.

5.3 Limited License to Process Customer Content

Customer grants Provider and its subprocessors a non-exclusive, limited right to host, copy, transmit, transform, display, and otherwise process Customer Content, in the locations permitted by the DPA, only as necessary to:

• provide, maintain, secure, and support the Product for Customer;
• follow Customer’s documented instructions and Product configuration;
• prevent or address fraud, abuse, security incidents, and technical problems; and
• comply with Applicable Law and the DPA.

This license ends when Customer Content is deleted in accordance with the DPA, subject to documented retention and backup limitations.

5.4 Feedback

Customer may provide suggestions, requests, bug reports, or other feedback. Provider may use that feedback without restriction or payment. Feedback does not include Customer Content, personal data, confidential business information, recordings, transcripts, or documents merely because they are supplied during a support or design-partner interaction. Provider may not publicly identify Customer as the source without permission.

5.5 Usage Data

Provider may collect and use Usage Data to operate, secure, support, measure, and improve the Product, manage entitlements and billing, and understand feature performance. Usage Data does not include the substance of Customer’s recordings, transcripts, prompts, answers, conversations, or documents.

Provider may disclose Usage Data externally only in aggregated or de-identified form that does not identify Customer, an Authorized User, or Customer Content, except as needed by service providers acting for Provider or as required by Applicable Law.

5.6 Machine Learning and Model Training

Provider will not use Customer Content, or knowingly permit its providers to use Customer Content, to train or improve general-purpose, public, or third-party AI or machine-learning models, except under a separate written agreement with Customer.

Provider may process Customer Content through approved models to provide the Product to Customer, including transcription, extraction, summarization, embeddings, retrieval, and answering. Provider may create and use Aggregate Data for cross-customer analysis and to develop, evaluate, secure, and improve Orgmem-specific statistical or predictive models.

5.7 Customer Names and Logos

Provider may not publicly use Customer’s name, logo, testimonials, or case study to identify Customer as a customer without Customer’s prior written approval.

6. Privacy and Security

6.1 Customer and Provider Roles

For personal data contained in Customer Content, Customer acts as controller or processor, as applicable, and appoints Provider to process that data on Customer’s documented instructions. Provider separately acts as controller for its own limited business operations described in the Privacy Policy, including contracting, account administration, invoicing, fraud prevention, legal compliance, and appropriately limited security, support, and product analytics. Those independent purposes do not permit Provider to use Customer Content except as the Agreement expressly allows.

6.2 Data Processing Agreement

The DPA is incorporated into the Agreement whenever Provider processes personal data on Customer’s behalf. The DPA governs that processing and controls over conflicting terms concerning personal data. Customer instructs Provider to process Customer Content as necessary to provide the Product and as otherwise documented in the Agreement and Customer’s use of Product functionality.

6.3 Security Measures

Provider will maintain appropriate technical and organizational measures designed to protect Customer Content against unauthorized access, use, alteration, and disclosure, as described in the DPA. Customer acknowledges that no internet service can guarantee absolute security and remains responsible for its devices, accounts, Authorized Users, access decisions, and secure use of exports and integrations.

6.4 Subprocessors and International Transfers

Customer generally authorizes Provider to use subprocessors to provide the Product. Current subprocessors, processing locations, change-notice procedure, objection rights, and international-transfer safeguards are stated in the DPA. Provider remains responsible for its subprocessors as required by the DPA and Applicable Law.

6.5 Access to Customer Content

Provider personnel may access Customer Content only when reasonably necessary to provide requested support, investigate or prevent a security or abuse issue, maintain or repair the Product, comply with Applicable Law, or carry out another purpose permitted by the Agreement. Such access is limited to authorized personnel with a need to know and is subject to confidentiality, access-control, and logging measures described in the DPA.

7. Confidentiality

7.1 Confidential Information

Confidential Information means non-public information disclosed by or on behalf of one party (Discloser) to the other (Recipient) that is marked confidential or should reasonably be understood as confidential given its nature and the circumstances. Customer’s Confidential Information includes non-public Customer Content. Provider’s Confidential Information includes non-public Product, security, technical, roadmap, and commercial information.

7.2 Use and Protection

Recipient will use Confidential Information only to perform or exercise rights under the Agreement. Recipient will protect it with at least reasonable care and may disclose it only to personnel, professional advisers, contractors, and subprocessors who need to know it and are bound by confidentiality obligations. Recipient remains responsible for those recipients as required by Applicable Law and the Agreement.

7.3 Permitted and Required Disclosures

Recipient may disclose Confidential Information where Applicable Law requires it. Where legally permitted and practical, Recipient will notify Discloser in advance, disclose only what is required, and reasonably assist Discloser in seeking confidential treatment at Discloser’s expense.

7.4 Exclusions

Confidential Information does not include information that Recipient can demonstrate:

• was lawfully known without confidentiality obligations before disclosure;
• becomes public without Recipient breaching the Agreement;
• is lawfully received from another source without confidentiality obligations; or
• is independently developed without use of Discloser’s Confidential Information.

7.5 Duration and Equitable Relief

The confidentiality obligations apply during the Agreement and for three years after it ends. For trade secrets and non-public Customer Content, they continue for as long as the information remains confidential by its nature.

Actual or threatened misuse of Confidential Information or infringement of intellectual-property rights may cause harm that monetary damages cannot fully remedy. A party may therefore seek appropriate interim or injunctive relief from a court with jurisdiction, without limiting other available remedies.

8. Suspension, Cancellation, and Termination

8.1 Suspension

Provider may temporarily suspend affected access where reasonably necessary to:

• prevent or contain a security incident, unlawful activity, or material harm to the Product or another customer;
• address Customer’s material breach of Sections 2.2 or 3;
• comply with Applicable Law or a binding government order; or
• address an undisputed overdue payment after notice and a reasonable opportunity to pay.

Provider will limit suspension to the affected access where practical, try to notify Customer before suspension unless urgent circumstances prevent it, and restore access after the issue is resolved. Suspension does not excuse Fees that accrued before or during a suspension caused by Customer.

8.2 Customer Cancellation and Non-Renewal

The applicable Order Form states the parties’ cancellation and non-renewal rights, notice method, and effective date. Customer may not rely on an in-product cancellation method unless Provider expressly identifies one in the Order Form.

Customer is not entitled to a refund or credit for unused time or allowances in the current Subscription Period, except where the Agreement or Applicable Law expressly provides otherwise.

8.3 Termination for Cause

Either party may terminate the Agreement or an affected Order Form by written notice if the other party materially breaches it and does not cure the breach within 30 days after receiving notice describing the breach. A party may terminate immediately if the breach cannot reasonably be cured, continued performance would violate Applicable Law, or the other party ceases business, dissolves without a successor, or becomes subject to insolvency proceedings that are not dismissed within 60 days.

Provider may also terminate an Order Form for convenience on at least 30 days’ written notice. If Provider does so, it will refund prepaid Fees covering the unused portion of the terminated Subscription Period. This convenience right does not permit Provider to avoid an agreed fixed-term commitment stated in an Order Form.

8.4 Effect of Termination

When an Order Form expires or terminates:

• Customer’s right to use the affected Product ends;
• Customer must stop using and uninstall affected software when access ends;
• all accrued Fees become due;
• each party must return or destroy the other’s Confidential Information on request, subject to the DPA, ordinary backup practices, and legal retention; and
• Sections that by their nature should survive will remain effective, including payment obligations, ownership, confidentiality, disclaimers, liability, governing law, and definitions.

8.5 Data Export, Return, and Deletion

Customer should export needed data before its access ends. During the termination process and for up to 30 calendar days afterward, Customer may request the standard return of available raw recordings or uploads, relevant metadata, and transcripts. Derived graph artifacts, internal representations, and embeddings are not part of the standard export unless Provider’s then-current functionality supports them, an Order Form includes them, or Applicable Law requires them.

After the return process is complete, waived, or the 30 calendar days window expires, Provider will delete active Customer Content in accordance with the DPA. Deleted data may remain in database recovery backups and non-current object versions for up to a further 30 calendar days. Operational records, legally required records, and data controlled by subprocessors follow the specific retention and cleanup rules in the DPA. Provider may retain content-free records proving that deletion and related operational actions occurred.

9. Warranties and Disclaimers

9.1 Mutual Warranties

Each party represents that it has authority to enter into the Agreement and will comply with Applicable Law when performing its obligations and exercising its rights under the Agreement.

9.2 Disclaimer of Warranties

Except for the express commitments in the Agreement, and to the maximum extent permitted by Applicable Law, the Product is provided as is and as available. Provider disclaims implied warranties and conditions, including merchantability, fitness for a particular purpose, title, and non-infringement.

Provider does not warrant that the Product will be uninterrupted, error-free, or meet Customer’s specific requirements; that Customer Content will never be lost; or that transcripts, AI output, search results, or derived knowledge will be complete or accurate. These disclaimers do not reduce obligations that Provider cannot lawfully exclude or its express obligations under the DPA.

10. Limitation of Liability

10.1 Liability Cap

To the maximum extent permitted by Applicable Law, each party’s total cumulative liability arising out of or relating to the Agreement will not exceed the Fees paid by Customer to Provider under the Agreement during the 12 months immediately preceding the event giving rise to the claim.

The cap applies regardless of the legal theory and across all claims in the aggregate. Customer’s obligation to pay Fees properly due is not a liability claim subject to the cap.

10.2 Excluded Damages

To the maximum extent permitted by Applicable Law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, savings, goodwill, or business opportunities, arising out of or relating to the Agreement, even if advised that such loss was possible.

10.3 Exceptions Required by Law

Nothing in the Agreement excludes or limits liability to the extent it cannot be excluded or limited under Applicable Law, including liability for intentional misconduct or gross negligence where such a limitation is not enforceable.

The limitations between the parties do not restrict the rights of data subjects or supervisory authorities under Applicable Data Protection Laws. Subject to those non-waivable rights, the liability cap applies between Provider and Customer to claims relating to the DPA unless the DPA expressly states otherwise.

11. General Terms

11.1 Changes to These Terms

Provider may update these Terms to reflect Product, legal, security, or business changes. Provider will give at least 30 days’ notice of a material change by email, in-product notification, or another reasonable written method. A material change applies at Customer’s next renewal after the notice period, and Customer may reject it by canceling before renewal.

Provider may make non-material clarifications or changes required urgently by Applicable Law or security needs sooner, with reasonable notice where practical. Changes do not retroactively alter accrued rights, existing claims, or a fixed-term Order Form unless the parties agree or Applicable Law requires it.

11.2 Notices

Legal notices must be in writing. Notices to Provider must be sent to privacy@orgmem.com. Notices to Customer may be sent to the primary email address associated with Customer’s account or an address stated in an Order Form. Notice by email is effective when delivered without an automated failure notice.

Routine Product, support, billing, and security communications may be delivered by email or in-product notification as specified in the Agreement. If an Order Form, the DPA, or another part of the Agreement sets a specific notice period, delivery method, recipient, or effective-time rule for a particular matter, that specific rule controls over this general section.

11.3 Assignment

Neither party may assign the Agreement without the other’s prior written consent, which must not be unreasonably withheld. Either party may assign the Agreement on notice in connection with a merger, reorganization, change of control, or sale of substantially all assets or business to which the Agreement relates. Provider may also assign the Agreement on notice to a company that succeeds to the Orgmem business in connection with incorporating or transferring Provider’s business to a limited company. In each case, the assignee must agree to assume the assigning party’s obligations under the Agreement and be capable of performing them. An attempted assignment that violates this section is void.

11.4 Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control that it could not reasonably avoid or overcome, including natural disasters, war, terrorism, civil disorder, widespread network or utility failures, government action, labor disruption, or major third-party-provider failure. The affected party must take reasonable steps to mitigate the impact. This section does not excuse Customer’s obligation to pay Fees already accrued.

If such an event prevents the material operation of the Product for 30 consecutive days, either party may terminate the affected Order Form. Provider will refund prepaid Fees for the unused portion of the terminated Subscription Period.

11.5 Independent Contractors

The parties are independent contractors. The Agreement does not create a partnership, agency, employment, fiduciary, franchise, or joint-venture relationship, and neither party may bind the other.

11.6 No Third-Party Beneficiaries

The Agreement does not create rights for anyone other than the parties and their permitted successors, except for rights that the DPA or Applicable Law expressly gives to data subjects, supervisory authorities, or other third parties.

11.7 Export Controls and Sanctions

Each party will comply with trade sanctions and export-control laws applicable to it. Customer must not use or provide the Product in a manner that would cause Provider to violate such laws. Provider may restrict or terminate access to the extent reasonably necessary to comply with a binding legal restriction.

11.8 Severability and Waiver

If a provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions remain effective. A failure or delay in enforcing a right is not a waiver of that right.

11.9 Entire Agreement

The Agreement is the complete agreement between the parties about the Product and supersedes prior or contemporaneous proposals, statements, and agreements about the same subject. A waiver or negotiated amendment must be in writing and accepted by authorized representatives of both parties.

11.10 Electronic Contracting

The Agreement may be accepted electronically and in counterparts. Electronic acceptance, records, and signatures have the same effect as originals to the extent permitted by Applicable Law.

12. Governing Law and Disputes

The Agreement is governed by Norwegian law, without regard to its conflict-of-law rules. Before starting court proceedings, the parties will use reasonable efforts to resolve a dispute through good-faith discussions between authorized representatives.

Any dispute arising out of or relating to the Agreement that is not resolved amicably is subject to the exclusive jurisdiction of Oslo District Court, Norway. Either party may seek urgent interim relief from any court with jurisdiction where necessary to protect Confidential Information, intellectual-property rights, or security.

13. Definitions

Applicable Data Protection Laws means laws governing the processing of personal data that apply to a party’s activities under the Agreement, including the Norwegian Personal Data Act and the GDPR where applicable.

Applicable Law means any law, regulation, binding court order, or binding government requirement that applies to a party or the Agreement.

Authorized User means an individual whom Customer authorizes to use the Product through Customer’s account.

Customer Content means recordings, audio, transcripts, text, documents, prompts, configuration, personal data, and other content submitted to or collected through the Product by or for Customer, together with outputs and derived organizational knowledge generated specifically from that content. Customer Content does not include Feedback or Usage Data.

Data Processing Agreement or DPA means Provider’s data processing agreement incorporated under Section 6.2, including its annexes and lawful updates.

Documentation means user guides and other usage documentation that Provider makes available for the Product.

Aggregate Data means information derived from use of the Product that Provider has aggregated and transformed so that it cannot reasonably identify or be used to identify Customer, an Authorized User, an individual, or Customer Content, and does not reveal or permit reconstruction of Customer Content. Data that does not meet this standard remains Customer Content.

Fees means amounts payable for the Product as stated in the applicable Order Form.

Order Form means a signed pilot agreement, signed order form, accepted written quote, or other written ordering document agreed by Provider and Customer that identifies the Product, plan, Fees, allowances, payment, cancellation, or Subscription Period.

Product means the Orgmem cloud service, OrgMem Desktop, related software, APIs, MCP tools, and Documentation that Provider makes available under an Order Form.

Subscription Period means the subscription term stated in the applicable Order Form.

Usage Data means technical, operational, performance, entitlement, and event metadata about provision and use of the Product. Usage Data excludes the substance of Customer’s recordings, transcripts, prompts, answers, conversations, and documents.

14. Contact

Mahiout Solutions

Organization number: 937 296 738

Agmund Bolts vei 27, 0664, Oslo, Norway

Email: privacy@orgmem.com

Privacy: privacy@orgmem.com