Refund and Cancellation Policy for Orgmem

Effective date: July 27, 2026
Last updated: July 27, 2026
Operator: Mahiout Solutions (Orgmem), organization number 937 296 738, Oslo, Norway
Refund requests: marius@orgmem.com

1. Scope and Status

1.1 What This Policy Covers

This Refund and Cancellation Policy (the Policy) explains when subscription fees and one-time purchases for Orgmem are refundable, how to cancel a subscription, and how to ask for a refund. It applies to purchases made through our self-service checkout.

It does not apply to purchases made under a separately signed order form, pilot agreement, or other negotiated agreement. Those agreements state their own payment, cancellation, and refund terms, and those terms control.

1.2 Business Customers Only

Orgmem is offered only for business or professional use, and not to individuals acting primarily for personal, family, or household purposes. The statutory cancellation and withdrawal rights that consumer-protection law gives to consumers — including the right of withdrawal under the Norwegian Right of Cancellation Act (angrerettloven) and the EU Consumer Rights Directive — do not apply to a business purchase.

The refund rights in this Policy are given by us as a matter of contract. They are not a restatement of statutory rights, and they are more generous than what business-to-business law requires.

1.3 How This Policy Fits the Agreement

This Policy is incorporated into the Terms of Service and forms part of the agreement between you and us. For refunds, cancellation mechanics, and the effect of cancellation on a paid period, this Policy controls over any conflicting general statement in the Terms of Service. The Terms of Service continue to control in all other respects, and the Data Processing Agreement continues to control for the processing of personal data.

Capitalized terms that this Policy does not define have the meaning given in the Terms of Service.

2. Who You Buy From

Paddle is our authorized reseller and the merchant of record for self-service purchases. This means Paddle — not Mahiout Solutions — is the seller on the transaction, handles the checkout, takes the payment, calculates and remits sales tax and VAT, and issues the invoice. The Paddle company you contract with depends on where you buy from: Paddle.com Inc. in the United States, Paddle.com (Canada) Ltd in Canada, and Paddle.com Market Limited everywhere else. Your card or bank statement will show a Paddle descriptor beginning PADDLE.NET* rather than our company name alone; PayPal payments appear as PAYPAL *PADDLE.NET.

Because Paddle is the merchant of record:

• every refund we approve is issued by Paddle on our instruction, back to the original payment method;
• Paddle’s Buyer Terms and Refund Policy also apply to the transaction itself; and
• you may raise a billing question with Paddle directly through its buyer support site, paddle.net, though contacting us first is usually faster because we decide whether a refund is approved.

Where Paddle’s Buyer Terms or Refund Policy give you a right that is more favorable than this Policy, that right is not reduced by this Policy.

3. Free Trials

Every plan starts with a free trial of 14 days. A payment card is required to start the trial, but no charge is made during the trial period.

• If you cancel before the trial ends, you are never charged and there is nothing to refund.
• If you do not cancel, the subscription converts automatically at the end of the trial and the first subscription fee is charged on that date.
• Trial workspaces run on a capped allowance rather than the full plan allowance. Reaching that cap does not start a charge.

The trial exists so that you can evaluate Orgmem with your own meetings before paying. The refund rules in Section 5 are written on the assumption that you had that opportunity.

4. Canceling a Subscription

4.1 How to Cancel

You can cancel at any time, without contacting us, from Manage subscription on your organization’s plan page. That opens a billing portal where you can cancel the subscription, change the payment method, and download invoices. If you cannot reach the portal, email marius@orgmem.com and we will cancel on your behalf.

4.2 When Cancellation Takes Effect

Cancellation stops the next renewal. It does not end the period you have already paid for:

• During a trial — access ends at the end of the trial period, and no charge is made.
• On a monthly plan — access continues until the end of the current monthly period, and the subscription then ends.
• On an annual plan — access continues until the end of the current annual term, and the subscription then ends.

We do not pause or pro-rate a paid period when you cancel. Section 5 states the limited circumstances in which the fee for a current period is refunded.

4.3 What Happens to Your Content

Cancellation is a billing action, not a deletion request. Export what you need before access ends. Return and deletion of your content after access ends follow the Terms of Service and the Data Processing Agreement, which give a window to request the standard return of your data before active content is deleted.

5. Refunds on Subscription Fees

5.1 Monthly Plans

Monthly fees are not refunded on a pro-rata basis. When you cancel, you keep access for the remainder of the month you have paid for.

As an exception, and at our discretion, we will refund a monthly renewal charge in full where all of the following are true:

• you ask within 14 calendar days of the charge;
• the charge is a renewal, not the first charge on the subscription; and
• the workspace made no meaningful use of Orgmem during the period the charge covers — in practice, that no meetings or other content were processed against the allowance for that period.

This covers the ordinary case of a team that meant to cancel, forgot, and was billed for a month it did not use. We can verify usage from the workspace’s own allowance records, so you do not need to evidence it. Where we grant this refund, the subscription ends immediately and access ends with it.

This is a discretionary accommodation rather than an entitlement, and we may decline it where it is being used to obtain recurring free access.

5.2 Annual Plans

Annual plans are paid up front for a twelve-month term.

First annual charge. If you ask within 14 calendar days of your first annual charge on a subscription, we refund the amount actually charged, in full. This includes the first annual charge after switching from a monthly plan, which may be reduced by a proration credit. The subscription ends when the refund is issued, and access ends with it.

After that window. Annual fees are not refunded, in whole or in part, after 14 calendar days have passed. Cancellation takes effect at the end of the paid term, and you keep full access until then. We do not refund unused months, unused allowance, or a term you decided mid-year not to continue.

Renewal charges. The money-back window applies to a first annual charge only. An annual renewal is not refundable. If you do not want an annual term to renew, cancel before the renewal date — it is shown in the billing portal, which you can open from Manage subscription on your plan page.

5.3 Switching Plans Mid-Term

If you change tier or billing cycle mid-term, the change is prorated by Paddle. A proration credit is applied against future charges rather than paid out, unless this Policy provides a refund on some other ground.

5.4 Suspension and Termination for Cause

We do not refund fees for a period during which access was suspended or terminated because of a breach of the Terms of Service, non-payment, or unlawful use.

6. Allowance Packs

An allowance pack is a one-time purchase that adds processing hours to a workspace’s pool.

Pack hours join the allowance period in which you buy them and, like plan hours, lapse when that period resets rather than rolling over. The plan page shows that date before you buy.

A pack is refundable within 14 calendar days of purchase if no meetings or other content have been processed since you bought it. Once processing has drawn on the pack, it is consumed and is not refundable, in whole or in part. Outside that window, packs are not refunded, including hours that lapsed unused and packs on a subscription that is later canceled.

7. Refunds We Always Make

Regardless of the windows above, we refund in full, promptly, and without requiring a reason:

• Duplicate charges — the same subscription or pack charged twice.
• Charges after a valid cancellation — a renewal that should not have been taken.
• Charges caused by our error — the wrong plan, the wrong amount, the wrong billing cycle, or a charge to the wrong workspace.
• Unauthorized charges — a payment card used on your account without authority, once verified.

If you believe you have been charged in error, email marius@orgmem.com. These corrections are not discretionary and are not limited by the 14 calendar days window.

8. Refunds When We End the Service

If we terminate your subscription for convenience, or if either party terminates because a force-majeure event has prevented the material operation of Orgmem for the period stated in the Terms of Service, we will refund prepaid fees covering the unused portion of the terminated subscription period, calculated pro rata. This is stated in the Terms of Service and is not limited by the windows in Section 5.

The same applies if we permanently discontinue Orgmem during a term you have prepaid.

9. What We Do Not Refund

For clarity, and subject to Sections 7 and 8, we do not refund:

• unused allowance hours at the end of a period — allowances reset each period and do not roll over or convert to credit;
• unused seats — seats are unlimited and are not charged for;
• a period during which you chose not to use Orgmem, except under the monthly goodwill exception in Section 5.1;
• fees paid under a signed order form or pilot agreement, which are governed by that agreement;
• taxes already remitted to a tax authority, except in proportion to a refunded fee (see Section 12); or
• losses beyond the fee itself, such as staff time or business impact. The Terms of Service govern liability.

10. How to Request a Refund

Email marius@orgmem.com from an email address associated with the workspace, and include:

• the organization or workspace name;
• the charge you are asking about — date and amount, or the invoice number from Paddle; and
• briefly, what you are asking for and why.

We will acknowledge within 5 business days and tell you whether the refund is approved, declined, or needs more information. If we decline, we will say on what ground.

11. How Refunds Are Paid

Approved refunds are issued by Paddle to the original payment method; neither we nor Paddle pay refunds by bank transfer to a different account, in credit, or in kind. If the original payment method has since been closed, the card networks normally route the credit to the account behind it or its replacement; failing that, Paddle determines whether an alternative is possible.

Refunds are normally issued within 10 business days of approval. How quickly the money appears on your statement after that depends on your bank or card issuer.

Refunds are made in the currency of the original charge. If your bank converted that charge into another currency, exchange-rate movement between the payment and the refund is outside our control and is not made up by us.

12. Taxes

Where VAT or another sales tax was charged on a refunded fee, that tax is refunded in proportion to the refunded amount. Paddle handles the tax treatment and issues a corrected invoice or credit note as the merchant of record.

13. Payment Disputes and Chargebacks

If something looks wrong on a charge, contact us first at marius@orgmem.com. Most billing problems are resolved within a few days, and Section 7 covers the common ones without argument.

Raising a chargeback with your bank before contacting us is slower for you: it freezes the disputed amount while the card scheme investigates, and it can suspend the workspace’s subscription while the dispute is open. We reserve the right to suspend access to a workspace with an unresolved chargeback, and to recover amounts properly owed. We will not suspend a workspace for raising a good-faith dispute with us directly.

14. Changes to This Policy

We may update this Policy as the product and our payment arrangements change. Each version is published with an effective date, and the version in force when you were charged is the one that applies to that charge. Archived versions remain available at https://orgmem.com/legal/refunds/<version>.

A change that materially reduces your refund rights is notified in the same way as a change to the Terms of Service, and takes effect at your next renewal rather than during a period you have already paid for.

15. Contact

Mahiout Solutions

Organization number: 937 296 738

Agmund Bolts vei 27, 0664, Oslo, Norway

Refunds and billing: marius@orgmem.com

Privacy: privacy@orgmem.com